FAQs

Learn more about how we handle orders, payment and delivery in the Policies section. For additional questions, please feel free to contact inquiries@prissysweetcake.com.

How far in advance should I order?

For smaller orders where a flavor is selected with no special or custom décor, THREE WEEK notice is preferred. TWO MONTHS (at least) is preferred for custom and large orders. However, it doesn’t hurt to try at the last minute to place an order. There just may be an opening. Rush charges could apply to the order.

How many flavors can I order per dozen of cupcakes? Cake Pops?

One. Cupcakes are available only by the dozen, 1 flavor per dozen.

What payment methods do you accept?

Paypal and credit/debit cards are acceptable forms of payment as all orders are prepaid. Customers may make arrangements to pay for their orders in cash no later than one week prior to order execution and no later than 2 weeks for custom and large orders. Checks and Echecks are not accepted forms of payment.

What is the refund/Return Policy?

Due to the made to order and custom nature of our products, ALL sales are final at Prissy Sweet Cake Treats for ALL products UNLESS displeasure is expressed IMMEDIATELY and before items are consumed! There are NO exceptions! All desires that are not met or displeasures should be made known to the baker at the time the order is received for a 50% refund. Otherwise, the NO refund policy applies. There will be NO refunds issued after the order is received, approved, and certainly after consumption. ALL Deposits are NON-refundable as they hold space on the calendar. In the case of cancellation, all orders will receive a 50% off refund or a full Prissy Sweet credit good for one full calendar year from the date of cancellation. Orders that are cancelled with less than 48 hour notice will not receive a refund. Last minute cancels are a misuse of company time. Refunds are issued in the same manner that payment was made. For example, cash payment equals cash refund, etc.

Am I limited to the flavors represented on the site?

Of course not! Prissy Sweet Cake Treats aims to please and so if you don’t see a flavor or flavor combination you’re interested in, contact us and tell us what you want!

How do I indicate my color preferences, custom design desires, and personalized elements for my order on the site?

Order comments at checkout. You may type in all your desires for personalized elements there…for example; colors, initials, numbers, shapes, specific designs, etc. The note you type in is included with your order to let the baker know what you’d like. You may also indicate the date your order is needed in the personalize field as well! Customizations may cause for design fee charges. Usually with cupcakes the design fee is $10 per dozen.

Do you conduct tastings?

At this time, tastings are only conducted for those looking to order treats with an expected guest attendance of 75 or more and are by appointment only Sundays from 2-6pm. Customers are allowed to choose a maximum of 3 flavors per tasting for $25. No more than 2 people are permitted per tasting. Any additional tasters will be charged the tasting fee on a per person basis. The tasting consultation fee must also be prepaid one week prior the scheduled consultation. Event dates are not held in consideration of the tasting date.

I want to go all out and custom. Do you offer dessert/sweets table packages?

Why yes we do darlin’…just send over your inquiry to inquiries@prissysweetcake.com for a dessert/sweets table to receive all of the information pertaining to our packages.

Do you offer event styling services?

No. At this time, we are not offering event styling services beyond our fabulous couture dessert buffets.accordion]

Do you ship your products?

In short, NO! Custom desserts do not travel well and we cannot guarantee that our products are being handled with care while in transit. Due to this reason, we do not ship any of our products.

How is the delivery charge calculated?

Local deliveries (5 miles or less) receive delivery free of charge. 6-10 miles outside of the local area, is a flat rate of $25. Delivery further than 20 miles away is subject to the $25 delivery charge and plus $.50 for each mile after the 10th mile.

Where are you located?

Prissy Sweet Cake Treats operates out of Prince George’s County in Suitland, Maryland but we service the entire Washington, DC metropolitan area to include Northern Virgina.

I have an event coming but I’m outside of Maryland. Do you travel?

Prissy Sweet Cake Treats operates out of Prince George’s County in Suitland, Maryland but we are happy to travel wherever our clients are located. However, said client will incur all travel, shipping, and additional assistant charges incurred.